Zang Physical Therapy, a Concierge Physical Therapy, practice became an idea in 2015. I was nearing the end of my fellowship training in orthopedic manual physical therapy, and came to realize I wanted something different for the patients I treated.
In my career to that point, I worked in a traditional outpatient orthopedic setting in Central PA. We saw patients every 30 minutes with new patient evaluations getting 60 minutes. This was great because some clinics saw patients every 15 minutes, which is way too fast with minimal attention for the actual paying patient.
Such was the routine I lived with and it worked well for the most part. However, given my recent training, I often had more questions to get answered and wanted to control every little detail related to patient care.
I did not like to rely on delegating to support staff (that is the norm in the outpatient realm). I started to become frustrated and noticed I was starting to run behind schedule at times, something I hated doing to patients. I always looked to run on time because I valued their time as I hoped they did for me.
I never set out to own my own practice due to the uncertainty related to insurance reimbursement and regulations. However, I knew a change was necessary.
After witnessing Tim Fearon’s practice, who served as one of my mentors in the fellowship program, I knew exactly what I wanted. I wanted to take his mindset of controlling all details of patient care and seeking to empower them in the process, while blend that with a concierge model of Physical Therapy. This model is done in other parts of the country and I wished to bring that model here to Central PA.
I realize this concierge model may seem a bit out there to some who are reading this. Zang Physical Therapy is seeking to deliver a higher level of care and to do this, a new model must be employed. If you have questions regarding this model, please contact me so I can explain how it is you can truly benefit from this approach vs the traditional model. I never liked hearing this phase before, but it is true…you get what you pay for. So, if you want a higher quality of personalized physical therapy, please come see me at Zang Physical Therapy in Lemoyne, PA.
I am not one for guarantees and I do not bet, BUT I can almost guarantee with confidence that if you sit through even one treatment session with me you will understand the difference. It always makes me happy to hear from patients that they cannot believe the thoroughness and attention to detail, how the treatment they received is like no other they have been to before. So if you want to experience this unmatched personalized attention for your rehab, please give me a call.